Delivery and Supply of cultures

The majority of the strains are maintained as lyophilized cultures and will be distributed as such. Phages are supplied as lysates. Strains that are only preserved frozen will be revived and dispatched on agar slants or dry ice. On request freeze-dried vials are opened and dispatched on agar slants for a surcharge.

When placing orders for non-lyophilized strains, enough time should be allowed for cultivation before delivery. Usually cultures can be dispatched within 2-3 weeks. However, if a slow growing culture is involved or if a strain has to be optimized, this period may be considerably longer and then the client will be informed. Conditions of cultivation are indicated on each label. Instructions for reviving freeze-dried fungal cultures are enclosed in the package. Cultures are dispatched to customers in good condition after checking by CBS staff. They are packed in a way to prevent damage during transit. On receipt, culture bottle caps (when present) should be loosened. It is advised to transfer cultures received on agar slants or freeze-dried material soon after it is received to avoid transgression of the guarantee period.

Instructions for opening lyophilized cultures

Supply

Turnover of freeze-dried material will, where practicable, be within 5 working days if the customer has completed and signed the necessary forms and provided, if pertinent, the necessary licenses.
If the culture can not be supplied as a freeze-dried sample within the normal period the customer is contacted with an estimated supply date.
If there is a delay anticipated in supply the customer will be contacted by telephone, fax or e-mail to ensure new deadlines are satisfactory. If the situation changes during recovery of the strain(s) the customer will be informed.